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Hardware Warranty Policy

If you are experiencing technical issues, please visit our Support Page at http://www.fleet-analytics.com/support, where you will find many resources to help troubleshoot issues, or contact our Customer Support team for technical assistance. Prior to submitting a Hardware Warranty claim pursuant to this Policy, you must first use all reasonable efforts to find a solution on our Support Page linked above and/or contact our Customer Support team and assist in Fleet Analytics’ troubleshooting efforts.

Scope of the Fleet Analytics Hardware Warranty

Fleet Analytics stands behind its Hardware. Hardware purchased from Fleet Analytics has a warranty that lasts for as long as you maintain a valid license for such Hardware. All other Hardware (e.g., accessories and cables) comes with a one-year warranty as of the date of shipment.

Fleet Analytics warrants that, during the applicable warranty period, eligible Fleet Analytics Hardware will not malfunction due to a defect in Hardware materials or workmanship under Normal Use Conditions (as defined below), subject to the limitations and conditions set forth in the Terms and this Hardware Warranty Policy section of the Hardware Warranty and RMA Policy (the “Hardware Warranty”). “Normal Use Conditions” means ordinary use under intended conditions in accordance with the Documentation. Upon Fleet Analytics’ approval of a warranty claim provided in accordance with this Hardware Warranty Policy section, Fleet Analytics will, at its sole discretion, do one of the following (1) repair the Hardware free of charge, (2) replace the Hardware (with the same Hardware or that of substantially similar functionality) free of charge, or (3) to the extent repairing or replacing the Hardware proves commercially unreasonable, terminate the Customer’s Order Form(s) for the affected Products and provide a Refund for such Products. To the maximum extent permitted by applicable law, the foregoing constitutes the Customer’s sole and exclusive remedy and Fleet Analytics’ sole and exclusive obligation for any breach of this Hardware Warranty. This Hardware Warranty only applies to the extent the Customer is up-to-date on its payment obligations. Furthermore, it does not apply (1) to non-Fleet Analytics branded products or services, even if sold with Fleet Analytics Products; (2) to consumable parts (including batteries), cosmetic damage, normal wear and tear, or aging; (3) if the defect is not reproducible; (4) to circumstances such as accidental or incidental damage, indirect damage, loss, theft, abuse, misuse, misapplication or unauthorized disassembly of or to the Hardware; (5) if the Hardware has been defaced (e.g., the serial number has been removed); (6) if the Hardware is installed, maintained, operated or used in a way that does not comply with the Terms, Documentation, or other written instructions provided by Fleet Analytics; (7) if the defect or damage is caused by an improper voltage supply or the use of third party components, materials, accessories (including cables), products and/or software that are not expressly approved or supplied by Fleet Analytics; (8) if the defect or damage is caused by any attempt to service the Hardware other than by Fleet Analytics or its representatives; (9) if the defect or damage is caused by the Customer’s or its representative’s negligence, misuse, neglect, intentional acts or omissions, or breach of its obligations under the Terms or this Hardware Warranty and RMA Policy; (10) if the Hardware, its functionalities or its capabilities have been altered, modified, repaired or tested by a party other than Fleet Analytics or its representatives, and/or without advance written permission of Fleet Analytics; and (11) if the Hardware is tampered with or otherwise damaged in a way or by events outside of Fleet Analytics’ control, such as in the event of a car crash, fire, liquid contact, natural disaster or other external causes.

How to submit a warranty claim.

To request a return materials authorization (“RMA”) under this Hardware Warranty Policy, please contact Fleet Analytics Customer Support or submit an RMA request through the Hosted Software dashboard. When submitting an RMA request, you will need to provide the following information:

• Make and model
• Serial number
• Shipping address

If your RMA request is approved by Fleet Analytics, Fleet Analytics will provide you with an RMA number and a return shipping label for the defective Hardware units free of charge. We will ship all replacement Hardware once your RMA request has been approved and processed.

You must return the defective Hardware units to Fleet Analytics for receipt within thirty (30) days of Fleet Analytics issuing you the return shipping label. If Fleet Analytics does not receive the defective Hardware units within this thirty (30) day period, Fleet Analytics reserves the right to deactivate the defective device and/or charge you, and you agree to pay the fees and costs associated with the device replacement. In any event, to the extent Fleet Analytics sends you a replacement device, Fleet Analytics reserves the right to deactivate the defective device.

Upon return of any Hardware under a Hardware Warranty claim, Fleet Analytics may delete all data stored on the Hardware. Before submitting your Hardware Warranty claim and returning your Hardware to us, we therefore recommend that you make a backup copy of the content stored on the device by using the tools available on your Fleet Analytics Hosted Software dashboard or otherwise. Fleet Analytics disclaims all liability relating to Customer’s loss of Customer Data or other data in connection with the return of Hardware under this Hardware Warranty Policy. If you request an RMA and no material defect is found with your Hardware unit, Fleet Analytics reserves the right to charge you, and you agree to pay the fees and costs associated with providing the replacement Hardware unit, and a reasonable service fee.

Product Trial Hardware Returns

In order to return Hardware units from a Product trial, please contact your Fleet Analytics sales representative or email trials@fleetanalytics.net to request an RMA number prior to the end of your trial. If your trial Hardware was shipped to a country into which Fleet Analytics generally sells Products, you will also be able to print out a return shipping label and ship the Hardware units back to Fleet Analytics at no charge to you. If you do not proceed with purchasing the applicable Fleet Analytics Software Products following your trial, you must return the trial Hardware units to Fleet Analytics for receipt within thirty (30) days of the end of your trial. If Fleet Analytics does not receive the trial Hardware units within this thirty (30) day period, Fleet Analytics reserves the right to deactivate the trial Hardware and/or charge you, and you agree to pay the fees and costs associated with the Hardware units. At the end of your trial, Fleet Analytics may delete all data stored on trial Hardware, unless you purchase the applicable Fleet Analytics Products immediately following your trial. We therefore recommend that you make a backup copy of the content stored on the device by using the tools available on your Fleet Analytics Hosted Software dashboard or otherwise prior to the end of your trial. Fleet Analytics disclaims all liability relating to Customer’s loss of Customer Data or other data in connection with the return or deactivation of trial Hardware hereunder or the failure to purchase the applicable Fleet Analytics Products immediately following your trial.

Product Refund Requests

If you are dissatisfied with your Fleet Analytics purchase for any reason, you may return your Product purchase made under an Order Form for a full refund as described in this Product Refund Requests section. This refund option does not apply to Hardware replacements or upgrades, additional purchases of the same Product as previously purchased, Product purchases made after a trial or pilot period, or Product license renewals for which the Product license is renewed or extended beyond the Initial Term (collectively, “Refund Exceptions”). All Product returns must meet the following criteria:

• You purchased the Product from Fleet Analytics or through an authorized Fleet Analytics reseller
• You are the original purchaser of the Product
• The Product purchase does not fall under any Refund Exceptions
• You submit your Product Refund Request in writing as described below within thirty (30) days of the date of shipment to you of the applicable original Hardware procured under an Order Form

The Product is in new or like-new condition, as determined by Fleet Analytics in its sole discretion To request a refund under this Product Refund Requests section, please contact Fleet Analytics Customer Support to request an RMA number or submit an RMA request through the Hosted Software dashboard. If your refund request is approved, Fleet Analytics will provide you with an RMA number and a return shipping label free of charge. In order for the refund to be accepted and processed, Fleet Analytics must receive the Hardware units you are returning no later than thirty (30) days following the date the RMA number is issued. Once we have received and inspected the Hardware units, we will process your return. If you purchased through an authorized Fleet Analytics reseller, your refund will be issued by that reseller. If you purchased directly from Fleet Analytics, we will issue a refund of any unused pre-paid fees (as applicable), typically within thirty (30) days of receiving the Hardware return. Please contact your distributor or reseller for all refund requests of Products purchased through distributors or resellers.

Cable Exchange Policy

You may exchange Hardware cables ordered under an Order Form at no cost as described in this Cable Exchange Policy section, subject to the following conditions:

• You submit your Hardware cable exchange request in writing within thirty (30) days of purchase by contacting Fleet Analytics Customer Support or by submitting a cable exchange request through the Hosted Software dashboard
• Your cable exchange request must include the following information: 1) Product Code/ SKU Number for cables you are returning, as well as quantity, 2) Product Code/ SKU Number for cables being requested, and quantity, 3) Shipping Address for new cables, and 4) Email Address for Return Label
• Fleet Analytics must receive the Hardware cables to be exchanged within thirty (30) days of your submission of your exchange request
• You must return the Hardware cables to be exchanged in new or like-new condition, as determined by Fleet Analytics in its sole discretion.

If the above conditions are not met, Fleet Analytics reserves the right to charge you, and you agree to pay the fees and costs associated with replacing Hardware cables.